:: Seite 19 von 33 :: Datenblatt zum Produkt HP HP StorageWorks DAT 160 USB IN mit DC# 448829 ::
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HP Care Pack Services
HP Care Pack ServicesHP Care Pack Services
HP Care Pack Services
Availability Services
Availability ServicesAvailability Services
Availability Services
1 yr
1 yr1 yr
1 yr 3 yr
3 yr3 yr
3 yr 4 yr
4 yr4 yr
4 yr 5 yr
5 yr5 yr
5 yr
HP Next Day Hardware Support
E/C E/C
C C
HP 4 Hr, 9x5 Hardware Support
E/C E/C
C C
HP 4 Hr, 13x5 Hardware Support
E/C E/C
C C
HP 4 Hr, 24x7 Hardware Support
E/C E/C
C C
HP 6 HR Call-to-Repair Hardware Support
E/C E/C
C C
HP Software Support
E/C E/C
C C
HP Software Support 24x7
E/C E/C
C C
HP Support Plus
E/C E/C
C C
HP Support Plus 24
E/C E/C E/C E/C
HP Proactive Essentials 9x5, 10 Software
Incidents
NA NA NA NA
HP Proactive Essentials 9x5, 25 Software
Incidents
NA NA NA NA
HP Proactive Essentials 9x5 Unlimited
NA NA NA NA
HP Proactive Essentials 24x7, 25 Software
Incidents
NA NA NA NA
HP Proactive Essentials 24x7, 50 Software
Incidents
NA NA NA NA
HP Proactive Essentials 24x7 Unlimited
NA NA NA NA
HP Proactive 24 Service
*
E/C E/C
NA NA
HP Critical Service
*
E/C E/C
NA NA
*
NOTE:
NOTE:NOTE:
NOTE:
Both Proactive 24 & Critical Service only relate to 'reactive elements'. 'Proactive elements' are
available on time & materials basis. (SW is supported separately per package).
Important Notice for Tape
Important Notice for TapeImportant Notice for Tape
Important Notice for Tape
Drives Installed in a 1U or
Drives Installed in a 1U orDrives Installed in a 1U or
Drives Installed in a 1U or
3U Rack Mount Kit
3U Rack Mount Kit3U Rack Mount Kit
3U Rack Mount Kit
NOTE:
NOTE: NOTE:
NOTE:
These Care Packs do not apply to Tape Drives mounted in a 1U or 3U Rack Mount Kit. The HP
Rack Mount Kit Care Pack covers the all possible configurations of Tape Drives. Hence the Care Packs
for 1U & 3U Rack Mount Kit covers all encumberant drives.
Please follow the following URL for the correct Care Pack Services and descriptions.
http://h18000.www1.hp.com/products/quickspecs/10854_div/10854_div.PDF
Important Notice for
Important Notice forImportant Notice for
Important Notice for
Internal Tape Drives
Internal Tape DrivesInternal Tape Drives
Internal Tape Drives
Installed in an HP Server
Installed in an HP ServerInstalled in an HP Server
Installed in an HP Server
NOTE:
NOTE: NOTE:
NOTE:
These Care Packs do not apply to Internal Tape Drives because they do not have Care Packs
associated with them if they are mounted in an HP Server. Hence the Care Packs for the HP Server
covers all encumberant drives.
Please follow the following URL for the correct Care Pack Services and descriptions.
For Proliant use -
http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html
For BCS use -
http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html
QuickSpecs
HP StorageWorks Tape Drives
HP StorageWorks Tape DrivesHP StorageWorks Tape Drives
HP StorageWorks Tape Drives
Service and Support, HP Care Pack, and Warranty Information
DA - 11883 Worldwide — Version 26 — November 12, 2007
Page 19
(31 stránky)
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