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Maintenance and Service Guide
Compaq Evo Notebook N410c and
N400c Series
Document Part Number: 268629-001
July 2002
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.
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Strany 1 - Maintenance and Service Guide

bMaintenance and Service GuideCompaq Evo Notebook N410c and N400c SeriesDocument Part Number: 268629-001July 2002This guide is a troubleshooting refer

Strany 2 - First Edition (July 2002)

Product DescriptionMaintenance and Service Guide 1–5N410c P 120 X2 30 0 C 25 2Asia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkEurope Internatio

Strany 3 - Contents

Removal and Replacement ProceduresMaintenance and Service Guide 5–153. Remove the TM2.0 × 6.0 screw 1 that secures the memory expansion compartment co

Strany 4 - 3 Illustrated Parts Catalog

5–16 Maintenance and Service GuideRemoval and Replacement Procedures5. Pull away the plastic retention clips on each side of the memory expansion boar

Strany 5 - C Screw Listing

Removal and Replacement ProceduresMaintenance and Service Guide 5–17Follow these steps to remove a memory expansion board from the memory expansion sl

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5–18 Maintenance and Service GuideRemoval and Replacement Procedures5.7 Hard DriveÄCAUTION: To prevent damage to the notebook and hard drive and loss

Strany 7 - 1.1 Models

Removal and Replacement ProceduresMaintenance and Service Guide 5–193. Remove the hard drive spacer 1 from the base enclosure (Figure 5-15).✎The hard

Strany 8 - Table 1-2

5–20 Maintenance and Service GuideRemoval and Replacement Procedures5.8 Mini PCI Communications Board1. Prepare the notebook for disassembly (Section

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Removal and Replacement ProceduresMaintenance and Service Guide 5–213. Disconnect the modem/NIC cable from the modem/NIC board 1 (Figure 5-16).4. Pull

Strany 10 - (Continued)

5–22 Maintenance and Service GuideRemoval and Replacement Procedures5.9 KeyboardKeyboardSpare Part Number InformationKeyboard without pointing stick (

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Removal and Replacement ProceduresMaintenance and Service Guide 5–23Evo Notebook N400c models only—If you are removing a pointing stick keyboard, you

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5–24 Maintenance and Service GuideRemoval and Replacement Procedures4. Turn the notebook top side up with the front facing forward.5. Open the noteboo

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1–6 Maintenance and Service GuideProduct DescriptionN410c P 100 X2 20 0 C 25 OAsia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkEurope Internatio

Strany 14 - Table 1-3

Removal and Replacement ProceduresMaintenance and Service Guide 5–258. Release the ZIF connector 1 to which the keyboard cable is attached and disconn

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5–26 Maintenance and Service GuideRemoval and Replacement Procedures5.10 Real Time Clock (RTC) Battery✎The RTC battery is included in the Miscellaneou

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Removal and Replacement ProceduresMaintenance and Service Guide 5–275.11 Switch Cover1. Prepare the notebook for disassembly (Section 5.3).2. Remove t

Strany 17 - 1.2 Features

5–28 Maintenance and Service GuideRemoval and Replacement Procedures7. Turn the notebook top side up with the front facing forward.8. Open the noteboo

Strany 18 - 1.2 Clearing a Password

Removal and Replacement ProceduresMaintenance and Service Guide 5–295.12 Display1. Prepare the notebook for disassembly (Section 5.3) and, in the orde

Strany 19 - 1.3 Power Management

5–30 Maintenance and Service GuideRemoval and Replacement Procedures2. Disconnect the display signal 1 and backlight 2 cables from the system board (F

Strany 20 - Front Panel Components

Removal and Replacement ProceduresMaintenance and Service Guide 5–31✎When replacing the display, make sure the display cables are routed as indicated

Strany 21 - Right Side Components

5–32 Maintenance and Service GuideRemoval and Replacement Procedures5.13 Modem Cable1. Prepare the notebook for disassembly (Section 5.3) and, in the

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Removal and Replacement ProceduresMaintenance and Service Guide 5–333. Remove the TM2.0 × 6.0 screw 1 that secures the right display support to the ba

Strany 23 - Product Description

5–34 Maintenance and Service GuideRemoval and Replacement Procedures5. Position the notebook so the front faces you.✎Steps 6 through 11 apply only to

Strany 24 - Left Side Components

Product DescriptionMaintenance and Service Guide 1–7N410c P 100 X2 20 0 C 25 2Asia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkEurope Internatio

Strany 25 - Keyboard Components

Removal and Replacement ProceduresMaintenance and Service Guide 5–3510. Disconnect the network interface card (NIC) passthrough cable 1 and NIC/switch

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5–36 Maintenance and Service GuideRemoval and Replacement Procedures✎Steps 12 through 16 apply only to Evo Notebook N400c models.12. Remove the RJ45/R

Strany 27 - Table 1-8

Removal and Replacement ProceduresMaintenance and Service Guide 5–375.14 System Board1. Prepare the notebook for disassembly (Section 5.3) and, in the

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5–38 Maintenance and Service GuideRemoval and Replacement Procedures2. Lift the inside edge of the center display support and swing it toward the back

Strany 29 - Figure 1-7. Bottom Components

Removal and Replacement ProceduresMaintenance and Service Guide 5–394. Turn the base enclosure bottom side up with the rear panel facing forward.5. Re

Strany 30 - Bottom Components

5–40 Maintenance and Service GuideRemoval and Replacement Procedures7. Turn the base enclosure top side up with the rear panel facing forward.8. Remov

Strany 31 - Rear Panel Components

Removal and Replacement ProceduresMaintenance and Service Guide 5–41✎Do not remove the screw 1 on the fan assembly or the four screws that secure the

Strany 32 - 1.4 Design Overview

5–42 Maintenance and Service GuideRemoval and Replacement Procedures12. Disconnect the external battery terminal 1 and speaker cables 2 from the syste

Strany 33 - Troubleshooting

Removal and Replacement ProceduresMaintenance and Service Guide 5–4313. Position the base enclosure so the front faces forward.14. Use the fan and hea

Strany 34 - Using Computer Setup

5–44 Maintenance and Service GuideRemoval and Replacement Procedures16. Slide the system board to the left to remove it from the base enclosure (Figur

Strany 35 - Selecting from the File Menu

1–8 Maintenance and Service GuideProduct DescriptionThe following Evo Notebook N410c models use config. code KVBZ and features: TouchPad pointing devi

Strany 36 - Select To Do This

Removal and Replacement ProceduresMaintenance and Service Guide 5–45✎When installing the system board into the base enclosure, place the left edge of

Strany 37 - Advanced Menu

5–46 Maintenance and Service GuideRemoval and Replacement ProceduresMake sure the speaker 1, external battery terminal 2 and 3, and NTSC module cables

Strany 38

Maintenance and Service Guide 6–16SpecificationsThis chapter provides physical and performance specifications.Table 6-1ComputerDimensionsHeightWidthDe

Strany 39 - 2.2 Using Compaq Diagnostics

6–2 Maintenance and Service GuideSpecifications✎Applicable product safety standards specify thermal limits for plastic surfaces. The notebook operates

Strany 40 - Test Information

SpecificationsMaintenance and Service Guide 6–3Table 6-212.1-inch XGA, TFT DisplayDimensionsHeightWidthDiagonal21.16 cm19.81 cm30.73 cm10.3 in7.8 in12

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6–4 Maintenance and Service GuideSpecificationsTable 6-312.1-inch SVGA, TFT DisplayDimensionsHeightWidthDiagonal21.16 cm19.81 cm30.73 cm10.3 in7.8 in1

Strany 42 - Table 2-4

SpecificationsMaintenance and Service Guide 6–5Table 6-4Hard Drives40 GB 30 GB 20 GB 10 GBUser capacity per drive140.0 GB 30.0 GB 20.0 GB 10.0 GBDrive

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6–6 Maintenance and Service GuideSpecifications40 GB 30 GB 20 GB 20 GBPhysical configurationCylinders3HeadsSectors per track3Bytes per sector22,784429

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SpecificationsMaintenance and Service Guide 6–7Table 6-5Diskette DriveDiskette size 8.89 cm 3.5 inLight On systemHeight 1.27 cm .05 inBytes per sector

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6–8 Maintenance and Service GuideSpecificationsTable 6-6CD-ROM DriveApplicable disk CD-ROM (Mode 1, 2, and 3)CD-XA ready (Mode 2, Form 1 and 2)CD-I re

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Product DescriptionMaintenance and Service Guide 1–9Table 1-3Compaq Evo Notebook N400c ModelsThe following Evo Notebook N400c models use config. code

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SpecificationsMaintenance and Service Guide 6–9Table 6-7DVD-ROM DriveApplicable disk DVD-5, DVD-9, DVD-10CD-ROM (Mode 1 and 2)CD Digital AudioCD-XA re

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6–10 Maintenance and Service GuideSpecificationsTable 6-8Battery PacksDimensionsPrimary Lithium ion (Li ion)HeightWidthDepthWeightCells1.98 cm23.01 cm

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SpecificationsMaintenance and Service Guide 6–11Table 6-9AC AdapterWeight .18 kg 0.39 lbPower supply (input)Operating voltageOperating currentOperatin

Strany 50 - (if applicable)

6–12 Maintenance and Service GuideSpecificationsTable 6-11System InterruptsHardware IRQ System FunctionIRQ0 System timerIRQ1 Keyboard controllerIRQ2 C

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SpecificationsMaintenance and Service Guide 6–13Table 6-12System I/O AddressesI/O Address (hex) System Function (shipping configuration)000 - 00F DMA

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6–14 Maintenance and Service GuideSpecificationsI/O Address (hex) System Function (shipping configuration)0A2 - 0BF Unused0C0 - 0DF DMA controller no.

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SpecificationsMaintenance and Service Guide 6–15I/O Address (hex) System Function (shipping configuration)2F0 - 2F7 Unused2F8 - 2FF Infrared port300 -

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6–16 Maintenance and Service GuideSpecificationsvtTable 6-13System Memory MapSize Memory Address System Function640 K 00000000 - 0009FFFF Base memory1

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Maintenance and Service Guide A–1AConnector Pin AssignmentsTable A-1ParallelPin Signal Pin Signal1 Strobe* 10 Acknowledge*2 Data bit 0 11 Busy3 Data b

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A–2 Maintenance and Service GuideConnector Pin AssignmentsTable A-2SerialPin Signal Pin Signal1 Carrier detect 6 Data set ready2 Receive data 7 Ready

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1–10 Maintenance and Service GuideProduct DescriptionN400c P 700 X2 20 0 C 12 6Asia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkFranceFrench Can

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Connector Pin AssignmentsMaintenance and Service Guide A–3Table A-4MicrophonePin Signal Pin Signal1 Audio in 2 Ground21Table A-5Universal Serial BusPi

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A–4 Maintenance and Service GuideConnector Pin AssignmentsTable A-6RJ-45 Network InterfacePin Signal Pin Signal1 Transmit + 5 Unused2 Transmit - 6 Rec

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Connector Pin AssignmentsMaintenance and Service Guide A–5Table A-8External MonitorPin Signal Pin Signal1 Red analog 9 +5 VDC2 Green analog 10 Ground3

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Maintenance and Service Guide B–1BPower Cord Set Requirements3-Conductor Power Cord SetThe wide range input feature of the notebook permits it to oper

Strany 62

B–2 Maintenance and Service GuidePower Cord Set RequirementsCountry-Specific Requirements3-Conductor Power Cord Set RequirementsCountry Accredited Age

Strany 63 - Illustrated Parts Catalog

Power Cord Set RequirementsMaintenance and Service Guide B–3United Kingdom BSI 1United States UL 2Notes1. The flexible cord must be <HAR> Type H

Strany 64

Maintenance and Service Guide C–1CScrew ListingThis appendix provides specification information for the screws used in the notebook. All screws listed

Strany 65 - Table 3-1

C–2 Maintenance and Service GuideScrew ListingFigure C-1. TM2.0 × 3.0 Screw LocationTable C-1Phillips P0 Metric 2.0 × 3.0 ScrewColor Qty Length Thread

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Screw ListingMaintenance and Service Guide C–3fFigure C-2. TM2.0 × 6.0 Screw LocationsTable C-2Torx T8 Metric 2.0 × 6.0 ScrewColor Qty Length ThreadHe

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C–4 Maintenance and Service GuideScrew ListingFigure C-3. TM2.0 × 6.0 Screw LocationsTable C-2Torx T8 Metric 2.0 × 6.0 Screw (Continued)Color Qty Leng

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Product DescriptionMaintenance and Service Guide 1–11N400c P 700 X2 20 0 C 12 8Asia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkFranceFrench Can

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Screw ListingMaintenance and Service Guide C–5Figure C-4. TM2.0 × 6.0 Screw LocationsTable C-2Torx T8 Metric 2.0 × 6.0 Screw (Continued)Color Qty Leng

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C–6 Maintenance and Service GuideScrew ListingFigure C-5. TM2.0 × 6.0 Screw LocationTable C-3Phillips P0 Metric 2.0 × 5.0 ScrewColor Qty Length Thread

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Screw ListingMaintenance and Service Guide C–7Figure C-6. TM2.0 × 4.0 Screw LocationTable C-4Phillips P0 Metric 2.0 × 4.0 ScrewColor Qty Length Thread

Strany 72 - Components

C–8 Maintenance and Service GuideScrew ListingFigure C-7. TM2.0 × 4.0 Screw LocationTable C-4Phillips P0 Metric 2.0 × 4.0 Screw (Continued)Color Qty L

Strany 73 - Spare Part Number 231454-001

Screw ListingMaintenance and Service Guide C–9Figure C-8. PM2.0 × 7.0 Barrel Screw LocationTable C-5Phillips P0 Metric 2.0 × 7.0 Barrel ScrewColor Qty

Strany 74 - 3.4 Mass Storage Devices

C–10 Maintenance and Service GuideScrew ListingFigure C-9. TM2.0 × 4.0 Screw LocationsTable C-5Torx T8 Metric 2.0 × 4.0 ScrewColor Qty Length ThreadHe

Strany 75 - Mass Storage Devices

Screw ListingMaintenance and Service Guide C–11Figure C-10. HM5.0 × 9.5 Screwlock LocationsTable C-65.0 mm × 9.5 ScrewlockColor Qty Length ThreadHead

Strany 76 - 3.5 Miscellaneous Spare Parts

Maintenance and Service Guide Index–1IndexAAC adapterspare part numbers 3–14specifications 6–11audio troubleshooting 2–25automobile adapter, spare par

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Index–2 Maintenance and Service GuideIndexComputer SetupAdvanced Menu 2–5File Menu 2–3overview 2–1Security Menu 2–4computer specifications 6–1connecto

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IndexMaintenance and Service Guide Index–3DVD-ROM driveillustrated 3–12OS loading problems 2–24spare part numbers 3–13specifications 6–9EEasy Access b

Strany 79 - Preliminaries

1–12 Maintenance and Service GuideProduct Description1.2 FeaturesThe notebook has the following features: Intel Pentium III 1.20-GHz, 1.00-GHz, 850-MH

Strany 80 - 4.2 Service Considerations

Index–4 Maintenance and Service GuideIndexMEU (Mobile Expansion Unit), spare part number 3–15microphone 1–21microphone jackillustrated 1–17pin assignm

Strany 81 - Removable Drives

IndexMaintenance and Service Guide Index–5PC Cardeject button 1–17slot 1–17slot weight saver 3–10plastic parts 4–2pointing device, troubleshooting 2–2

Strany 82 - Precautions

Index–6 Maintenance and Service GuideIndexswitch coverillustrated 3–2removal 5–27spare part number 3–7, 5–27system boardillustrated 3–6, 3–8installing

Strany 83 - 4.6 Workstation Precautions

Product DescriptionMaintenance and Service Guide 1–131.2 Clearing a PasswordIf the notebook you are servicing has an unknown password, follow these st

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1–14 Maintenance and Service GuideProduct Description1.3 Power ManagementThe notebook comes with a collection of power management features that extend

Strany 85

© 2002 Compaq Computer CorporationCompaq, Evo, and the Compaq logo are trademarks of Compaq Information Technologies Group, L.P.Microsoft and Windows

Strany 86 - Procedures

Product DescriptionMaintenance and Service Guide 1–151.3 Computer External ComponentsThe external components on the display and left side of the noteb

Strany 87 - Disassembly Sequence Chart

1–16 Maintenance and Service GuideProduct DescriptionThe external components on the right side of the notebook are shown in Figure 1-3 and described i

Strany 88 - Disassembly

Product DescriptionMaintenance and Service Guide 1–173 Microphone jack Connects a single sound channel microphone.4 PC Card eject button Ejects a PC C

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1–18 Maintenance and Service GuideProduct DescriptionThe external components on the left side of the notebook are shown in Figure 1-4 and described in

Strany 90

Product DescriptionMaintenance and Service Guide 1–19Table 1-6Left Side ComponentsItem Component Function1 External monitor connector Connects an exte

Strany 91 - 5.4 Computer Feet

1–20 Maintenance and Service GuideProduct DescriptionComputer keyboard components are shown in Figure 1-5 and described in Table 1-7.Figure 1-5. Keybo

Strany 92 - 5.5 Palm Rest

Product DescriptionMaintenance and Service Guide 1–213 Microphone Inputs single-channel sound to the notebook; can be used whether the notebook is ope

Strany 93 - 5. Open the notebook

1–22 Maintenance and Service GuideProduct DescriptionComputer top components are shown in Figure 1-6 and described in Table 1-8.Figure 1-6. Keyboard C

Strany 94 - key to disengage

Product DescriptionMaintenance and Service Guide 1–234 Num lock light On: Num lock is on and the embedded numeric keypad is enabled.5 Caps lock light

Strany 95 - (Figure 5-7)

1–24 Maintenance and Service GuideProduct DescriptionThe external components on the bottom of the notebook are shown in Figure 1-7 and described in Ta

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Maintenance and Service Guide iiiContents1 Product Description1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21

Strany 97 - TouchPad Cable

Product DescriptionMaintenance and Service Guide 1–25Table 1-9Bottom ComponentsItem Component Function1 External battery release latches (2)Release th

Strany 98

1–26 Maintenance and Service GuideProduct DescriptionThe notebook rear panel components are shown in Figure 1-8 and described in Table 1-10.Figure 1-8

Strany 99 - 5.6 Memory Expansion Board

Product DescriptionMaintenance and Service Guide 1–271.4 Design OverviewThis section presents a design overview of key parts and features of the noteb

Strany 100 - Compartment Cover

Maintenance and Service Guide 2–12TroubleshootingÅWARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshoo

Strany 101

2–2 Maintenance and Service GuideTroubleshooting Compaq Diagnostics—A system information and diagnostic utility that is used within your Windows opera

Strany 102

TroubleshootingMaintenance and Service Guide 2–3Selecting from the File MenuTable 2-1File MenuSelect To Do ThisSystem Information View identification

Strany 103 - 5.7 Hard Drive

2–4 Maintenance and Service GuideTroubleshootingSelecting from the Security MenuTable 2-2Security MenuSelect To Do ThisSetup Password Enter, change, o

Strany 104

TroubleshootingMaintenance and Service Guide 2–5Selecting from the Advanced MenuTable 2-3Advanced MenuSelect To Do ThisLanguage (or press F2) Change t

Strany 105 - Spare Part Number Information

2–6 Maintenance and Service GuideTroubleshootingDevice Options (continued) Change the parallel port mode from Enhanced Parallel Port (EPP, the default

Strany 106

TroubleshootingMaintenance and Service Guide 2–72.2 Using Compaq DiagnosticsWhen you access Compaq Diagnostics, a scan of all system components is dis

Strany 107 - 5.9 Keyboard

iv Maintenance and Service GuideContents3 Illustrated Parts Catalog3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–13.2 Co

Strany 108

2–8 Maintenance and Service GuideTroubleshootingObtaining, Saving, or Printing DiagnosticTest Information1. Access Compaq Diagnostics by selecting Sta

Strany 109

TroubleshootingMaintenance and Service Guide 2–95. Select a test mode:❏Interactive Mode—Provides maximum control over the testing process. You determi

Strany 110

2–10 Maintenance and Service GuideTroubleshooting2.3 Troubleshooting FlowchartsTable 2-4Troubleshooting Flowcharts OverviewFlowchart Description2.1 In

Strany 111

TroubleshootingMaintenance and Service Guide 2–11Flowchart 2.1 - Initial TroubleshootingConnectingto networkor modem?Begintroubleshooting.Is therepowe

Strany 112 - 5.11 Switch Cover

2–12 Maintenance and Service GuideTroubleshootingFlowchart 2.2 - No Power, Part 11. Reseat the power cables in the docking station and at the AC outle

Strany 113

TroubleshootingMaintenance and Service Guide 2–13Flowchart 2.3 - No Power, Part 2Continued fromFlowchart 2.2,No Power, Part 1.Visually check fordebris

Strany 114 - 5.12 Display

2–14 Maintenance and Service GuideTroubleshootingFlowchart 2.4 - No Power, Part 3Continued from Flowchart 2.3,No Power, Part 2.Reseat AC adapterin not

Strany 115

TroubleshootingMaintenance and Service Guide 2–15Flowchart 2.5 - No Power, Part 4YNContinued fromFlowchart 2.4,No Power, Part 3.Reseat loosecomponents

Strany 116 - Display Screws

2–16 Maintenance and Service GuideTroubleshootingFlowchart 2.6 - No Video, Part 1ANStand-aloneor dockingstation?No video.Replace the following one at

Strany 117 - 5.13 Modem Cable

TroubleshootingMaintenance and Service Guide 2–17Flowchart 2.7 - No Video, Part 2YNContinued fromFlowchart 2.6,No Video, Part 1.DoneVideo OK?Adjust ex

Strany 118 - that secures the right

ContentsMaintenance and Service Guide v6 SpecificationsA Connector Pin AssignmentsB Power Cord Set Requirements3-Conductor Power Cord Set . . . . . .

Strany 119 - N410c Models

2–18 Maintenance and Service GuideTroubleshootingFlowchart 2.8 - Nonfunctioning Docking Station(if applicable)YNReseat powercord in dockingstation and

Strany 120 - N410c Models (continued)

TroubleshootingMaintenance and Service Guide 2–19Flowchart 2.9 - No Operating System (OS) LoadingNo OS loadingfrom hard drive,go to Flowchart 2.10, No

Strany 121 - N400c Models

2–20 Maintenance and Service GuideTroubleshootingFlowchart 2.10 - No OS Loading from Hard Drive, Part 1Go toFlowchart 2.17,NonfunctioningDevice.YDoneN

Strany 122 - 5.14 System Board

TroubleshootingMaintenance and Service Guide 2–21Flowchart 2.11 - No OS Loading from Hard Drive, Part 2Continued fromFlowchart 2.10,No OS Loadingfrom

Strany 123

2–22 Maintenance and Service GuideTroubleshootingFlowchart 2.12 - No OS Loading from Hard Drive, Part 3YSystemfiles on harddrive?Continued fromFlowcha

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TroubleshootingMaintenance and Service Guide 2–23Flowchart 2.13 - No OS Loading from Diskette DriveDoneYNReseatdiskette drive.OS not loadingfromdisket

Strany 125

2–24 Maintenance and Service GuideTroubleshootingFlowchart 2.14 - No OS Loading from CD- orDVD-ROM DriveClear CMOS.Refer toSection 1.3,“Clearing aPass

Strany 126 - Do not remove the screw

TroubleshootingMaintenance and Service Guide 2–25Flowchart 2.15 - No Audio, Part 1No audio.NNotebook in docking station(if applicable)?Internalaudio?A

Strany 127 - and speaker

2–26 Maintenance and Service GuideTroubleshootingFlowchart 2.16 - No Audio, Part 2YNContinued from Flowchart 2.15,No Audio, Part 1.Reloadaudio drivers

Strany 128

TroubleshootingMaintenance and Service Guide 2–27Flowchart 2.17 - Nonfunctioning DeviceDoneAny physicaldevice detected?YNUnplug the nonfunctioning dev

Strany 129

Maintenance and Service Guide 1–11Product DescriptionThe Compaq Evo Notebook N410c and N400c Series offer advanced modularity, 1.20-GHz, 1.00-GHz, 850

Strany 130

2–28 Maintenance and Service GuideTroubleshootingFlowchart 2.18 - Nonfunctioning KeyboardYNOK?Keyboardnot operating properly.Externaldeviceworks?Repla

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TroubleshootingMaintenance and Service Guide 2–29Flowchart 2.19 - Nonfunctioning Pointing DeviceYNOK?Pointing devicenot operating properly.Externaldev

Strany 132 - Specifications

2–30 Maintenance and Service GuideTroubleshootingFlowchart 2.20 - No Network or Modem ConnectionYDisconnect allpower fromthe notebookand open.No netwo

Strany 133

Maintenance and Service Guide 3–13Illustrated Parts CatalogThis chapter provides an illustrated parts breakdown and a reference for spare part numbers

Strany 134 - 12.1-inch XGA, TFT Display

3–2 Maintenance and Service GuideIllustrated Parts Catalog3.2 Computer System Major ComponentsFigure 3-2. Computer System Major Components

Strany 135 - 12.1-inch SVGA, TFT Display

Illustrated Parts CatalogMaintenance and Service Guide 3–3Table 3-1Computer System Major ComponentsItem DescriptionSpare Part Number1 Displays12.1-inc

Strany 136 - Hard Drives

3–4 Maintenance and Service GuideIllustrated Parts CatalogComputer System Major Components (continued)

Strany 137

Illustrated Parts CatalogMaintenance and Service Guide 3–5Table 3-1Computer System Major Components (Continued)Item DescriptionSpare Part Number4 Keyb

Strany 138 - Diskette Drive

3–6 Maintenance and Service GuideIllustrated Parts CatalogComputer System Major Components (continued)

Strany 139 - CD-ROM Drive

Illustrated Parts CatalogMaintenance and Service Guide 3–7Table 3-1Computer System Major Components (Continued)Item DescriptionSpare Part Number5 Swit

Strany 140 - DVD-ROM Drive

1–2 Maintenance and Service GuideProduct Description1.1 ModelsModel naming conventions are shown in Tables 1-1 through 1-3.Table 1-1Compaq Evo Noteboo

Strany 141 - Battery Packs

3–8 Maintenance and Service GuideIllustrated Parts CatalogComputer System Major Components (continued)

Strany 142 - System DMA

Illustrated Parts CatalogMaintenance and Service Guide 3–9Table 3-1Computer System Major Components (Continued)Item DescriptionSpare Part Number9 Mode

Strany 143 - System Interrupts

3–10 Maintenance and Service GuideIllustrated Parts Catalog3.3 Miscellaneous Plastics Kit ComponentsFigure 3-3. Miscellaneous Plastics Kit Components

Strany 144 - System I/O Addresses

Illustrated Parts CatalogMaintenance and Service Guide 3–11Table 3-2Miscellaneous Plastics Kit ComponentsSpare Part Number 231454-001Item Description

Strany 145

3–12 Maintenance and Service GuideIllustrated Parts Catalog3.4 Mass Storage DevicesFigure 3-4. Mass Storage Devices

Strany 146

Illustrated Parts CatalogMaintenance and Service Guide 3–13Table 3-3Mass Storage DevicesItem DescriptionSpare Part Number1 Hard drives40 GB30 GB20 GB1

Strany 147 - System Memory Map

3–14 Maintenance and Service GuideIllustrated Parts Catalog3.5 Miscellaneous Spare PartsTable 3-4Miscellaneous Spare Parts (not illustrated)Descriptio

Strany 148 - Connector Pin Assignments

Illustrated Parts CatalogMaintenance and Service Guide 3–15Mobile Expansion UnitsFor use only with Evo Notebook N410c modelsFor use with Evo Notebook

Strany 149 - Stereo Speaker/Headphone

3–16 Maintenance and Service GuideIllustrated Parts CatalogModemsType III mini PCI combination 56 Kbps modem/NIC boardType III mini PCI 56 Kbps modem

Strany 150 - Universal Serial Bus

Maintenance and Service Guide 4–14Removal and ReplacementPreliminariesThis chapter provides essential information for proper and safe removal and repl

Strany 151 - RJ-11 Modem

Product DescriptionMaintenance and Service Guide 1–3Table 1-2Compaq Evo Notebook N410c ModelsThe following Evo Notebook N410c models use config. code

Strany 152 - External Monitor

4–2 Maintenance and Service GuideRemoval and Replacement Preliminaries4.2 Service ConsiderationsThe following sections include some of the considerati

Strany 153 - Power Cord Set Requirements

Removal and Replacement PreliminariesMaintenance and Service Guide 4–34.3 Preventing Damage to Removable DrivesRemovable drives are fragile components

Strany 154 - Country-Specific Requirements

4–4 Maintenance and Service GuideRemoval and Replacement Preliminaries4.4 Preventing Electrostatic DamageMany electronic components are sensitive to e

Strany 155

Removal and Replacement PreliminariesMaintenance and Service Guide 4–5 Store reusable electrostatic-sensitive parts from assemblies in protective pack

Strany 156 - Screw Listing

4–6 Maintenance and Service GuideRemoval and Replacement Preliminaries4.7 Grounding Equipment and MethodsGrounding equipment must include either a wri

Strany 157 - Table C-1

Removal and Replacement PreliminariesMaintenance and Service Guide 4–7 Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic volt

Strany 158 - Table C-2

Maintenance and Service Guide 5–15Removal and ReplacementProceduresThis chapter provides removal and replacement procedures.There are 31 different Tor

Strany 159

5–2 Maintenance and Service GuideRemoval and Replacement Procedures5.2 Disassembly Sequence ChartUse the chart below to determine the section number t

Strany 160

Removal and Replacement ProceduresMaintenance and Service Guide 5–35.3 Preparing the Notebook for DisassemblyPerform the following steps before disass

Strany 161 - Table C-3

5–4 Maintenance and Service GuideRemoval and Replacement Proceduresb. Slide the left primary battery release latch forward 1 (Figure 5-2).c. Slide the

Strany 162 - Table C-4

1–4 Maintenance and Service GuideProduct DescriptionThe following Evo Notebook N410c models use config. code KVBZ and features: TouchPad pointing devi

Strany 163

Removal and Replacement ProceduresMaintenance and Service Guide 5–56. Remove the optional external battery pack, if installed, by following these step

Strany 164 - Table C-5

5–6 Maintenance and Service GuideRemoval and Replacement Procedures5.4 Computer FeetThe base feet are adhesive-backed rubber pads. The base feet are i

Strany 165

Removal and Replacement ProceduresMaintenance and Service Guide 5–75.5 Palm RestThe palm rest must be removed to access the internal memory expansion

Strany 166 - 5.0 mm × 9.5 Screwlock

5–8 Maintenance and Service GuideRemoval and Replacement Procedures3. Remove the four TM2.0 × 6.0 screws that secure the palm rest to the base enclosu

Strany 167

Removal and Replacement ProceduresMaintenance and Service Guide 5–96. Press forward on the back edge of the palm rest between the right side of the sp

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5–10 Maintenance and Service GuideRemoval and Replacement Procedures7. Lift up the back edge of the palm rest 1 until the RTC battery 2 and TouchPad c

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Removal and Replacement ProceduresMaintenance and Service Guide 5–118. While holding the palm rest at a 45 degree angle, slide the front edge of the p

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5–12 Maintenance and Service GuideRemoval and Replacement Procedures10. Remove the RTC battery from the retaining clip 1 (Figure 5-9).✎The RTC battery

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Removal and Replacement ProceduresMaintenance and Service Guide 5–13✎Evo Notebook N400c models only—Models with pointing stick keyboards have a pointi

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5–14 Maintenance and Service GuideRemoval and Replacement Procedures✎Before installing the palm rest on TouchPad models, make sure the TouchPad 1 and

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